Paradigm Support

This page is for people using the Paradigm mobile app. For help, email support@apexformlife.com. For coaching, AFOS, consulting, or this website, use ApexForm Life Support.

Delete my account and data

Last updated 23 September 2026.

Contact

Write to support@apexformlife.com from the email address on your Paradigm account if you can. Include what you were trying to do, the error message, your app version and build, device model, and operating-system version, where available.

If you include a screenshot, redact personal content and account details first. Do not email recordings, transcripts, reflection content, passwords, or sign-in codes.

• Sign-in or account access — subject Paradigm Sign-in
• App Store or web subscription — subject Paradigm Subscription
• Account deletion — subject Paradigm Account Deletion
• Another privacy or data request — subject Paradigm Privacy
• Terms or another legal question — subject Paradigm Terms

Sign-in

Paradigm uses a passwordless email code, or Sign in with Apple if you chose that option.

If a code does not arrive, check spam and promotions, wait a minute, then request a new code. One-time codes expire after 10 minutes and must not be shared. If you use Sign in with Apple, confirm you are using the same Apple Account, including Hide My Email if that is how you originally signed in.

If you still cannot get in, email us with the subject Paradigm Sign-in. Restricted App Review credentials may be used only by the reviewer they were issued to.

Recording and submission problems

If you are unsure whether a recording was submitted, check your history before trying again. If the app offers a recording retry, follow that prompt. An unsent recording is temporary and may be lost if you close the app.

If you need help, describe the error and what happened without emailing the recording or transcript.

Subscriptions and purchases

Some features require a paid subscription. The price, billing period and any trial or introductory terms are shown before purchase.

An App Store subscription is charged to your Apple Account and renews automatically unless cancelled at least 24 hours before the end of the current billing period. Manage, change or cancel it in your Apple Account subscription settings, or on the device under Settings → [your name] → Subscriptions.

If you purchased a supported web subscription, the payment provider's disclosed terms apply. Email support@apexformlife.com if you need help managing or cancelling that web subscription.

Deleting the Paradigm app or deleting your Paradigm account does not cancel an App Store or web subscription. Apple or the relevant payment provider handles payment and refund requests under its rules, subject to rights that cannot be excluded under applicable law.

Delete your account and data

You can request permanent deletion in the app under Settings → Delete Account. Account deletion covers the account and its associated active personal data, including transcripts, generated content and feedback, as described in the Paradigm Privacy Policy. Cleanup can have more than one step, and provider requests or recovery copies may remain pending after active data has been removed.

You can also request deletion without opening or reinstalling the app. Email support@apexformlife.com with the subject Paradigm Account Deletion, from your account email if you can. If you use Apple Hide My Email or no longer have access to that mailbox, say so in your request. Do not include recordings, transcripts, reflection content, passwords, or sign-in codes.

We need to verify that the account is yours before disclosing or deleting information. A support reference alone is not proof of identity. If the app says deletion is not confirmed, do not assume that no step has happened; follow its guidance or contact support to reconcile the result.

Deleting the app by itself does not delete a signed-in account. Account deletion does not cancel a recurring subscription; cancel that separately where you subscribed.

Privacy and data requests

The Paradigm Privacy Policy explains what the app collects, how it is used, who processes it, how long it is kept, and your choices. For a privacy question, access request, correction, or complaint, email support@apexformlife.com with the subject Paradigm Privacy. To delete an account, follow the account-deletion instructions above.

Using Paradigm safely

Paradigm is a general-wellness and self-reflection product for adults aged 18 or older. It is not a medical, psychological, counselling, crisis, diagnostic, treatment or emergency service, and it is not a substitute for professional care.

AI-assisted readings are optional possibilities for reflection. They may be incomplete or incorrect. You decide whether to accept, adjust, or reject them. Do not use Paradigm to make urgent, medical, safety-critical, employment, insurance, credit or legal decisions.

Paradigm may withhold an ordinary reading and show a fixed limitation screen with help links. It cannot assess emergencies. Nobody monitors your recordings or notes for emergencies. The presence or absence of a reading is not a safety assessment.

If you may be in immediate danger or need urgent support, contact local emergency services or an appropriate qualified service. In Australia, call Lifeline on 13 11 14, or 000 in an emergency. Do not wait for or rely on Paradigm.

Legal

Use of Paradigm is governed by the Paradigm Terms of Use and the Paradigm Privacy Policy. If you obtained Paradigm through Apple's App Store, Apple's Standard End User Licence Agreement also applies to the licence supplied through Apple.